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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

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Unser Engagement

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Total

8.4
Bezogen auf
76 bewertungen

Punkteübersicht

Zimmer Qualität: 8.8
Zimmer Sauberkeit: 8.8
Hilfsbereitschaft der Rezeption Personal: 8.8
Frühstück Qualität: 8.5
Weiter empfehlen: 8.3
Anonymous
UK
26 Nov 2013
We come every two years at the end of the biennale, and it's always a delight to return.
9
Claudia
Germany
26 Nov 2013
Would be practical to have a hanger for coats out of the wardrobe bcs coats might be wet, dusty , smelling - there was no chance to hang outside the wardrobe... Bed : the matrasses in room 314 where used up, we both rolled into the "valley" Breakfast : the room is too small fro so many guest, it is difficult to move, guest have to be slim shaped; the offer of ham & suadage should varify a little bit from day to day. Reception hall : not a good impression for the standard of the hotel; ist is dull, pulls down at arrival...it a shame for the location& house
6

Dear Claudia,

Thank you for providing this feedback on our BEST WESTERN PREMIER Hotel Sant’Elena. We are sure that any comments, either positive or negative, from our clients are important to improve the quality of our hotel.

First and foremost an apology to you, as your stay was not pleasant. We are very sorry our room was not in the best conditions. Certainly, if you had noticed those observations to our staff we would have immediately serviced or changed your room for correctness. Anyway, we already informed the Housekeeping Manager of this inefficiency so that the responsible will be reprimanded.

We are here to better serve your lodging needs and for this reason we hope you will come back soon to visit us.

King regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Elisabeth
Belgium
19 Nov 2013
Firstly, we do appreciate the fact that the hotel is in a quit surrounding, the rooms are clean, contemporary and in accordance of what you see on the internet site. Secondly: I would like to thank the staff of Hotel Sant'elena: I fell ill on the day we were to leave and we asked for the possibility of a small room to use before leaving for the airport, this was provided very kindly, which is a gesture we will not forget: this is our second stay at the hotel, but definitely not our last!
10
Adelheid Ziemann
Germany
18 Nov 2013
Wir waren bereits viermal bei Ihnen und werden wieder kommen!
10
Wolf Lieser
Germany
18 Nov 2013
The rooms in the garden are not as nice as in the main building, - that was unexpected. Thank you for the bottle of sparkling wine, which we enjoyed!
7
Jean Pierre F.
France
18 Nov 2013
Hotel parfait. Nous etions deja venus 3 fois. Situation tres agreable pour la Biennale et au calme. Il manque des porte serviettes dans la salle de bains.
10
Anonymous
Germany
06 Nov 2013
Il cliente non ha lasciato un commento
10
Corsica Frassu
France
06 Nov 2013
Hotel un peu exentré du centre touristique , mais cependant bien desservie par les transports, Avantage : permet d'être loin de la foule , mais problèmatique pour resortir le soir, pour diner car rien à proximité immédiate, obligé de reprendre le vaporetto . Décoration générale de l'hotel : un peu austère, dans les couloirs, (manque un peu de couleur ); les chambres sont agréables et de taille correcte ( suite junior ) - la salle de petit déjeuner est un peu étroite , surtout ne pas se mettre sur les tables à coté du buffet car les clients touchent votre chaise. bon et copieux petit déjeuner . J'ai apprécié mon séjour dans l'hotel mais si j'ai le choix avec un autre je réfléchirais quand meme avant de réserver.
9
Delcroix
France
06 Nov 2013
Il cliente non ha lasciato un commento
9
Jordi
Spain
06 Nov 2013
Bathroom had still dirty towels from the previous guests upon our arrival. Dust on the nightstand table upon arrival that was there until the day we left. Total inexistence of slippers in the room. Some lights in the room switched on and off intermitently.
7
Jef
France
04 Nov 2013
Il cliente non ha lasciato un commento
9
Ananda Sivaram
India
31 Oct 2013
Very satisfying and wonderful surroundings.
9
Maloup
Germany
29 Oct 2013
Sehr schöne Lage des Hotels, freundliches und qualifiziertes Personal - wir kommen gern wieder!
8
H. Tigges
Germany
24 Oct 2013
Wir kommen gerne wieder und werden das Hotel unseren Freunden empfehlen.
9
Keith Wright
UK
22 Oct 2013
Wonderful stay , lovely location. We were very happy with our stay and will be booking again for the 2015 biennale.
8