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76 bewertungen


Zimmer Qualität: 8.8
Zimmer Sauberkeit: 8.8
Hilfsbereitschaft der Rezeption Personal: 8.8
Frühstück Qualität: 8.5
Weiter empfehlen: 8.3
16 Oct 2013
Would recommend it very highly. The whole experience was delightful. My only choice of hotel when back to Venice. Have been to Venice 3 times at other hotels and this time this hotel made it more special.
16 Oct 2013
Da migliorare il Ristorante (varietà ,offerta , qualità, qualità/prezzo e comfort, pochi tavoli apparecchiati, i restanti già allestiti per la colazione).

Gentile Rita,

la ringraziamo per aver risposto al questionario on-line sul nostro BEST WESTERN PREMIER Hotel Sant’Elena. Siamo sempre pronti ad accogliere le osservazioni dei nostri ospiti.

Ci dispiace che il nostro ristorante non abbia soddisfatto le sue aspettative e per questo ci scusiamo.

Terremo sicuramente in considerazione il suo giudizio e la ringraziamo per averci  fatto conoscere la sua opinione.

Siamo lieti che lei ci abbia scelto per il suo soggiorno a Venezia e la aspettiamo presto per poterle dimostrare la qualità dei servizi da noi offerti.

Cordiali saluti,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Stephen Bull
15 Oct 2013
Il manquait une couverture que l'on a du demandé à l'accueil.

Dear Mr Bull,

thank you for leaving a comment on our BEST WESTERN PREMIER Hotel Sant’Elena. The considerations of our guests are very important for us.

First of all, we are glad your overall experience is positive.

Concerning the cover, it is provided on request, as required by BEST WESTERN PREMIER standards and as you find in the directory present in the room.

We are proud you chose our BEST WESTERN PREMIER Hotel Sant’Elena and we are waiting for a future opportunity to better serve your lodging needs.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Rogelio Tornero
15 Oct 2013
Very nice rooms, accommodations, services and superb staff. Very professional and very helpful front desk! Everyone performed beyond expectations!
24 Sep 2013
A wonderful experience in every way! Lovely hotel!
23 Sep 2013
The room was nice. Location a little far out. Mixed feeling of customer service, only one female front desk staff member rude and unhelpful. Asked to check in, after travelling 8 hours via train, and half hour on boat. No hello, no greeting, with attitude"yes?" Whilst the other staff members were helpful, shared 3 nearby restaurants, and assisted with booking for the boat transportation to the airport. On the other hand, when we lost the helpful map with nearby restaurants and asked the same tall female front desk, replied there was only one nearby. Which we had already visited, and were disappointed she was at the desk as we were there only 2 nights. Otherwise the room was clean and modern, and breakfast was wonderful. Dinner restaurant menu was limited. The blow dryer and kettle was not working. Overall experience was average.

Dear Guest from Canada,

Thank you for answering to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We are always ready to welcome  with open arms the opinions of our guests.

We are very sorry about the problems you found during your stay here, we apologize for the inconveniences.

With regard to the front-desk lady attitude, we regret she did not meet your expectations, even if we are very surprised because usually our staff is very appreciated by our guests.

We are glad you stayed at our hotel during your holiday in Venice and we hope you will come back soon to visit once more our home.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena