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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Gäste Kommentare

 
Unser Engagement

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Das Management behält sich das Recht zu antworten, zu klären, was passiert ist.

Total

8.5
Bezogen auf
80 bewertungen

Punkteübersicht

Zimmer Qualität: 8.8
Zimmer Sauberkeit: 8.8
Hilfsbereitschaft der Rezeption Personal: 8.7
Frühstück Qualität: 8.6
Weiter empfehlen: 8.4
Anonymous
France
16 Dec 2014
Il cliente non ha lasciato un commento
8
Fabio Bovi
Italy
10 Dec 2014
Il cliente non ha lasciato un commento
10
Linda Scioscia
Canada
01 Dec 2014
We were very happy with the hotel. It is clean and comfortable It is in a very quite part of town which is nice at the end of a busy day, We would definitely stay here again.
10
Melinda
USA
27 Nov 2014
This hotel was charming and the staff and service was excellent. We had a wonderful experience!
10
Emad Najeeb
Pakistan
25 Nov 2014
It was really good experience to stay in this hotel and I strongly recommend for tourist who want to look economical and good service hotel in Venice.
9
Anonymous
Germany
24 Nov 2014
Il cliente non ha lasciato un commento
9
Anonymous
Italy
11 Nov 2014
Ottimi il servizio ed il personale. Le parti comuni ai piani sono un po' spoglie. La camera non ere esattamente come in fotografia, ma tutto sommato in linea.
7

Gentile Ospite,

La ringraziamo per aver trovato il tempo di compilare il questionario sul soggiorno presso il nostro BEST WESTERN PREMIER Hotel Sant’Elena. Monitoriamo con grande attenzione i giudizi dei nostri ospiti.

Ci fa piacere costatare che le sue aspettative sul nostro staff e sui servizi offerti sono state corrisposte.

Come amiamo spesso ripetere, il Sant’Elena era un vecchio convento, per questo il design delle aree comuni e delle camere è stato pensato per fondere armoniosamente le atmosfere del passato con i moderni arredi minimal.

E’ stato un piacere averla nostra ospite presso il nostro BEST WESTERN PREMIER Hotel Sant’Elena e speriamo di essere nuovamente la sua scelta per il suo prossimo soggiorno a Venezia.

Cordiali saluti,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Maria-Luisa Battistini
Switzerland
11 Nov 2014
We have been at Sant Elena a few times and we will come again! The staff at breakfast is very busy and hard working but there are not enough people. sometimes there was a long wait for a capuccino. But as we were on holiday it did not matter. Very friendly staff!
0

Dear Mrs Battistini,

it was a pleasure to have you once more at our BEST WESTERN PREMIER Hotel Sant’Elena. We are very happy you have chosen our home also this time.

We are sorry if you have to wait for a for a cappuccino, we hope you could accept our apologies.

Our staff do always their best to satisfy the needs of our guests and we regret if that morning our service was slower than usual.

Mrs Battistini, thank you for the trust you give us every time you return in Venice, we really hope to have you here also next time you will be in Venice.

Kind regards,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Francesco Vedani
Italy
11 Nov 2014
Il cliente non ha lasciato un commento
8
Olivier Schmid
Switzerland
11 Nov 2014
Ausserordentlich freundliches und kompetentes Personal - schoenes ruhiges grosses Zimmer. Gute Betten.
10
Anonymous UK
UK
11 Nov 2014
It was very wet and because of isolated position hotel could offer (for sale) boots, etc. Rainwater ingress in bathroom. Only one chair in double room and no resident's lounge. Loved the location and large bedroom.
8

Dear Guest,

Thank you for answering to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. It is very important for us to receive your feedback.

More than isolated, we would say our hotel is situated in a peaceful location, far from the hustle and bustle of the city center but close enough to reach St Mark’s square in about 5 minutes by waterbus.

We take into consideration  your suggestion about the boots  and will assess its feasibility .

We are honored you chose our BEST WESTERN PREMIER Hotel Sant’Elena and we hope to see you soon in Venice.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Carl Sedgwick
UK
28 Oct 2014
Enjoyed the stay, would stay again only the hard beds would put us off.
7
Anonymous
Germany
10 Oct 2014
Il cliente non ha lasciato un commento
9
Anonymous
France
10 Oct 2014
Aucun effort commerciale dans un contexte tres particulier.
1

Cher Monsieur,

Merci d’avoir rempli le questionnaire sur votre séjour au BEST WESTERN PREMIER Hôtel Sant’Elena.

Nous sommes désolés de lire votre remarque sur l'absence d'un effort de marketing de notre part.

Vous aviez réservé sept chambres et peu de temps avant l'arrivée nous avons été informés de votre intention de annuller une chambre . Étant donné le court délai, et le type du tarif de la chambre, non effaçable ni modifiable, nous avons décidé de vous faciliter en prenant la somme payée pour la chambre à couvrir les coûts de la taxe de séjour et le minibar, qui vous auriez du encore payer une fois à l'hôtel.

Nous regrettons donc que vous n'ayez pas reconnu notre volonté en essayant, autant que possible, de vous faciliter.

Dans tous les cas, nous espérons que dans l'avenir vous veuillez revenir encore une fois nous rendre visite au BEST WESTERN PREMIER Hôtel Sant’Elena.

Nous vous prions, Cher Monsieur, d’agréer nos meilleures salutations,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
Germany
10 Oct 2014
Wir hatten 3 Doppelzimmer gebucht und ein Zimmer 311 und die beiden weiteren in der Qualität. Vorlaufzeit ein halbes Jahr. Als wir kamen hatten wir ein Zimmer mit einem Fenster, ein tausch war icht möglich nur zur Staßenseite. Wenn ich 311 buche erwarte ich auch ein Zimmer 311. Wir hatten Deluxw gebucht. Wir fühlen uns wohl und empfehlen das Hotel immer weiter a.) keine venezianischer Plüsch b.) Lage im grünen und das für Venedig c.) Ruhig d.) trotzdem zentral
8

Dear Guest,

we would like to thank you for completing the on line survey on your stay at our BEST WESTERN PREMIER Hotel Sant’Elena.  Your feedback is very important for us.

We are very sorry if you did not have the room you reserved, unfortunately there was a misunderstanding. We really hope you can accept our most sincere apologies.

Anyway, when you arrived, we tried to meet your needs by giving you a room with view on the inner garden, with similar characteristic to the 311. We really hope you could at least appreciate our good will.

We are honored you chose our home for your stay in Venice and we hope you will return to visit us once more.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena