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The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.
Thank you for providing this feedback on our BEST WESTERN PREMIER Hotel Sant’Elena. We are sure that any comments, either positive or negative, from our clients are important to improve the quality of our hotel.
First and foremost an apology to you, as your stay was not pleasant. We are very sorry our room was not in the best conditions. Certainly, if you had noticed those observations to our staff we would have immediately serviced or changed your room for correctness. Anyway, we already informed the Housekeeping Manager of this inefficiency so that the responsible will be reprimanded.
We are here to better serve your lodging needs and for this reason we hope you will come back soon to visit us.
Customer Care BEST WESTERN PREMIER Hotel Sant'Elena