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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Guest Reviews

 
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The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.

Total

8.2
Based on
112 reviews

Score breakdown

Quality of Guest Room: 8.3
Cleanliness of Guest Room: 8.5
Helpfulness of front desk staff: 8.3
Quality of breakfast: 8.2
Intent to Recommend: 8.2
Brett Rattle
Canada
19 Jun 2013
Il cliente non ha lasciato un commento
9
Anonymous
France
19 Jun 2013
Chambre sale et certaines personnes désagréables à la réception.
3

Monsieur de ParisNous

vous remercions d’avoir séjourné au BEST WESTERN PREMIER Hotel Sant'Elena. Nous sommes surpris de lire vôtre commentaires negatives et nous nous regrettons si nous n’avons pas rejoint vos attentes; nous voulons assurer une expérience satisfaisante à tous nos hôtes. Nous analyserons ces problèmes avec les responsables de la réception et du département de ménage pour comprendre les causes et les responsables des problèmes que vous avez déclarés .. Dans l’espoir de vous revoir à Venise nous vous prions, Monsieur,d’agréer nos salutations distinguées.

Customer Care Hotel Sant'Elena

Anonymous
USA
12 Jun 2013
Il cliente non ha lasciato un commento
9
Luc
France
06 Jun 2013
Immediately change the mattress otherwise i love the hotel and will definitely come back; bigger desk would be welcome, the internet could be faster.
8
Theiß Rainer
Germany
03 Jun 2013
Bei der Begrüßung wurde an der Rezeption uns von "Francesco" sehr unfreundlich begrüßt. Wir haben bereits einen ausführlichen Feedbackbogen ausgefüllt und an der Rezeption bei der Abreise abgegeben. Ist dieser nicht angekommen ? Bitte um Rückmeldung. Deborah war beim Frühstück sehr freundlich.Frühstück zu wenig Abwechslung. Abendessenkarte ebenfalls zu wenig Abwechslung.
6
Anonymous
Germany
29 May 2013
Il cliente non ha lasciato un commento
10
Anonymous
Argentina
29 May 2013
venetia was our last stay in Italy after 18 days and thought the hotel was much more .Our room had damp patch in the ceiling,our doublé bed were two small beds put together and between the two mattrest of them was a diference of almost 3 cm which make impoossible to try to rest confortable.i dont know if the sheets, but the room and all our staff had white powder all over .The lobby is much a business center and is infront of the service elevator .Im sorry but we didnt like the hotel.The staff was very polite.
6
Edo Garretsen
Netherlands
29 May 2013
We had a fantastic stay at the Sant Elena hotel! We missed a professional attitude from the reception staff. They consequently did not greet upon entering the reception area. Nor did they welcome us back to the hotel (3rd visit, wedding aniverary) efficient checkin but not a warm welcome. Night porter smoking together with a receptionist right in front of the hotel entrance (approx 23:15). Rooms clean as ever and still nicely decorated. Good breakfast with a wide selection. Curtains in the room very hard to open/close, needs some oil in the rail probably.
8
Anonymous
UK
29 May 2013
Wonderful hotel! Very clean!
9
Annick Leger
France
29 May 2013
Excellent séjour mais petit déjeuner : manque du pain digne de ce nom, du bon fromage (pourtant t dispo au restaurant) et du bon thé; faire régulièrement les poussières das la chambre.
4

Dear Mrs. Leger

First of all I would like to thank you for taking the time to share with us your experience at our hotel. We are sure that any comments, either positive or negative, from our clients are important to improve the quality of our hotel.
I can assure you that we will take your comments about breakfast into great consideration in order to improve the quality of our services.
We will do our best to improve!

Mrs. Leger., we are honoured that you chose our hotel, and we will continue to do our best to be worthy of your selection. We look forward to a future opportunity to better serve your lodging needs.

Yours sincerely

Customer Care - BEST WESTERN PREMIER Hotel Sant'Elena

Horst Leder
Germany
29 May 2013
Wir hatten den Eindruck/Gefühl daß nur ital.oder englisch sprechende Gäste willkommen sind. Unser englisch ist leider nur sehr mäßig. Diesen Eindruck hatten wir bei Ihrer Rezeption/Empfang.
6
Jauch
Germany
24 May 2013
Nice hotel in a quiet part of Venice and not too far from Markus Place. We wanted to lend us towels to visit the Lido but unfortunately the front desk staff said "No". This was a bad service.
8
Michael Bourne
UK
15 May 2013
A lovely hotel. The pillow cases and sheets were very fibrous and filled the room with a fine fibre dust, which was irritating.
8
Anonymous
Canada
13 May 2013
L'hotel Sant'Elena était tout à fait approprié pour nous. Facile d'accès au centre historique: 30 minutes à la marche ou en vaporetto. Environnement propice au calme très apprécié après des journées de visite mouvementées. Nous avions une belle et grande chambre sur le jardin. Le seul point négatif: le confort du lit. Nous recommandons cet hotel sans hésitation.
9
Jean-Michel Reynes
France
13 May 2013
Très bon choix pour un hotel design, dans un endroit calme de venise et cependant bien désservi par le vaporetto.
9