sono importanti per noi
La opinión de nuestros clientes nos ayuda a mejorar y entender las necesidades y requerimientos.
Se enviaron cuestionarios a todos los que han reservado directamente en nuestro sitio web. Todos los comentarios serán publicados si es aprobada por el autor.
La dirección se reserva el derecho de responder sólo para aclarar lo sucedido.
Thank you for providing this feedback on our BEST WESTERN PREMIER Hotel Sant’Elena. We are sure that any comments, either positive or negative, from our clients are important to improve the quality of our hotel.
First and foremost an apology to you, as your stay was not pleasant. We are very sorry our room was not in the best conditions. Certainly, if you had noticed those observations to our staff we would have immediately serviced or changed your room for correctness. Anyway, we already informed the Housekeeping Manager of this inefficiency so that the responsible will be reprimanded.
We are here to better serve your lodging needs and for this reason we hope you will come back soon to visit us.
Customer Care BEST WESTERN PREMIER Hotel Sant'Elena