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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Comentarios de clientes

 
Nuestro compromiso

La opinión de nuestros clientes nos ayuda a mejorar y entender las necesidades y requerimientos.
Se enviaron cuestionarios a todos los que han reservado directamente en nuestro sitio web. Todos los comentarios serán publicados si es aprobada por el autor.
La dirección se reserva el derecho de responder sólo para aclarar lo sucedido.

Total

8.2
Basado en
112 opiniones

Puntuación desglose

Calidad de habitación: 8.3
Limpieza de habitación: 8.5
Amabilidad del personal de recepción: 8.3
Calidad del desayuno: 8.2
Intención de recomendar: 8.2
Anonymous
Canada
23 Sep 2013
The room was nice. Location a little far out. Mixed feeling of customer service, only one female front desk staff member rude and unhelpful. Asked to check in, after travelling 8 hours via train, and half hour on boat. No hello, no greeting, with attitude"yes?" Whilst the other staff members were helpful, shared 3 nearby restaurants, and assisted with booking for the boat transportation to the airport. On the other hand, when we lost the helpful map with nearby restaurants and asked the same tall female front desk, replied there was only one nearby. Which we had already visited, and were disappointed she was at the desk as we were there only 2 nights. Otherwise the room was clean and modern, and breakfast was wonderful. Dinner restaurant menu was limited. The blow dryer and kettle was not working. Overall experience was average.
5

Dear Guest from Canada,

Thank you for answering to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We are always ready to welcome  with open arms the opinions of our guests.

We are very sorry about the problems you found during your stay here, we apologize for the inconveniences.

With regard to the front-desk lady attitude, we regret she did not meet your expectations, even if we are very surprised because usually our staff is very appreciated by our guests.

We are glad you stayed at our hotel during your holiday in Venice and we hope you will come back soon to visit once more our home.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
Switzerland
20 Sep 2013
The room was excellent, location nice (not too busy). Breakfast was varied, if slightly bland. Only real disappointment was cleaning: There were several hairs in the bath tub and toilet paper under the bed...
8

Dear Guest,

Thanks for completing our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. The observations of our guests are always welcomed.

First of all, we are very pleased to read that you appreciated our room and our breakfast.

Concerning the cleanliness of the room, we are sorry it did not fully reflect the standards that normally distinguish our hotel and service, please accept our apology.

Anyway, we would like to let you know that the housekeeping manager started internal investigation to ascertain the responsibilities and to face the problem.

We are honored you chose our home for your stay in Venice and we hope to see you soon to serve once more your lodging needs.

King regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
France
20 Sep 2013
Il cliente non ha lasciato un commento
8
Anonymous
France
17 Sep 2013
TRES BIEN ON REVIENDRA.
9
Rita Mazzocchi
Italy
16 Sep 2013
E' stata la nostra prima esperienza Best Western ed abbiamo molto apprezzato!!! Tutto molto piacevole e conforme alle aspettative. Contiamo di tornare al più presto.
8
Anonymous
Poland
16 Sep 2013
Il cliente non ha lasciato un commento
8
Anonymous
Israel
10 Sep 2013
It was really great!
10
Anonymous
France
10 Sep 2013
Très bien pour visiter la biennale. Un peu cher compte tenu de l'éloignement. Très bon petit déjeuner.
8
Michael
Germany
06 Sep 2013
Il cliente non ha lasciato un commento
10
Bodil Brix Petersen
Denmark
04 Sep 2013
My husband and I enjoyed our stay at the hotel very much.
8
Vima Mauree
Mauritius
27 Aug 2013
I lost one of the shoe. The front desk informed me tht the will send by post. 1 month gone. Am still waiting.
0

Dear Mrs Mauree,

Thank you for taking the time to answer to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We believe that guests’ comments are increasingly important to strengthen the quality of our services.

We are sorry for the shoe issue, please accept our sincere apology.

We informed the Housekeeping Department and we are solving the issue with the help of our Housekeeping Manager.

Thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena: we will continue to do our best to be worthy of your selection. We are waiting for a future opportunity to better serve your lodging needs.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Anonymous
Austria
27 Aug 2013
Ein sehr schönes Hotel in ruhiger Umgebung, gutes Preis/Leistungsverhältnis.
9
Sabine Gross
Germany
22 Aug 2013
Il cliente non ha lasciato un commento
10
Anonymous
UK
14 Aug 2013
Great hotel, excellent breakfast, friendly staff, quiet location away from the crowds. We made a mistake with our booking but you sorted it out for us with no hassle. Thank you
10
Anonymous
Germany
13 Aug 2013
Il cliente non ha lasciato un commento
7