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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Comentarios de clientes

 
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La opinión de nuestros clientes nos ayuda a mejorar y entender las necesidades y requerimientos.
Se enviaron cuestionarios a todos los que han reservado directamente en nuestro sitio web. Todos los comentarios serán publicados si es aprobada por el autor.
La dirección se reserva el derecho de responder sólo para aclarar lo sucedido.

Total

8.5
Basado en
71 opiniones

Puntuación desglose

Calidad de habitación: 8.8
Limpieza de habitación: 8.8
Amabilidad del personal de recepción: 8.8
Calidad del desayuno: 8.5
Intención de recomendar: 8.3
Adelheid Ziemann
Germany
18 Nov 2013
Wir waren bereits viermal bei Ihnen und werden wieder kommen!
10
Delcroix
France
06 Nov 2013
Il cliente non ha lasciato un commento
9
Corsica Frassu
France
06 Nov 2013
Hotel un peu exentré du centre touristique , mais cependant bien desservie par les transports, Avantage : permet d'être loin de la foule , mais problèmatique pour resortir le soir, pour diner car rien à proximité immédiate, obligé de reprendre le vaporetto . Décoration générale de l'hotel : un peu austère, dans les couloirs, (manque un peu de couleur ); les chambres sont agréables et de taille correcte ( suite junior ) - la salle de petit déjeuner est un peu étroite , surtout ne pas se mettre sur les tables à coté du buffet car les clients touchent votre chaise. bon et copieux petit déjeuner . J'ai apprécié mon séjour dans l'hotel mais si j'ai le choix avec un autre je réfléchirais quand meme avant de réserver.
9
Jordi
Spain
06 Nov 2013
Bathroom had still dirty towels from the previous guests upon our arrival. Dust on the nightstand table upon arrival that was there until the day we left. Total inexistence of slippers in the room. Some lights in the room switched on and off intermitently.
7
Anonymous
Germany
06 Nov 2013
Il cliente non ha lasciato un commento
10
Jef
France
04 Nov 2013
Il cliente non ha lasciato un commento
9
Ananda Sivaram
India
31 Oct 2013
Very satisfying and wonderful surroundings.
9
Maloup
Germany
29 Oct 2013
Sehr schöne Lage des Hotels, freundliches und qualifiziertes Personal - wir kommen gern wieder!
8
H. Tigges
Germany
24 Oct 2013
Wir kommen gerne wieder und werden das Hotel unseren Freunden empfehlen.
9
Keith Wright
UK
22 Oct 2013
Wonderful stay , lovely location. We were very happy with our stay and will be booking again for the 2015 biennale.
8
Rita
Italy
16 Oct 2013
Da migliorare il Ristorante (varietà ,offerta , qualità, qualità/prezzo e comfort, pochi tavoli apparecchiati, i restanti già allestiti per la colazione).
9

Gentile Rita,

la ringraziamo per aver risposto al questionario on-line sul nostro BEST WESTERN PREMIER Hotel Sant’Elena. Siamo sempre pronti ad accogliere le osservazioni dei nostri ospiti.

Ci dispiace che il nostro ristorante non abbia soddisfatto le sue aspettative e per questo ci scusiamo.

Terremo sicuramente in considerazione il suo giudizio e la ringraziamo per averci  fatto conoscere la sua opinione.

Siamo lieti che lei ci abbia scelto per il suo soggiorno a Venezia e la aspettiamo presto per poterle dimostrare la qualità dei servizi da noi offerti.

Cordiali saluti,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Ruth
USA
16 Oct 2013
Would recommend it very highly. The whole experience was delightful. My only choice of hotel when back to Venice. Have been to Venice 3 times at other hotels and this time this hotel made it more special.
10
Stephen Bull
France
15 Oct 2013
Il manquait une couverture que l'on a du demandé à l'accueil.
8

Dear Mr Bull,

thank you for leaving a comment on our BEST WESTERN PREMIER Hotel Sant’Elena. The considerations of our guests are very important for us.

First of all, we are glad your overall experience is positive.

Concerning the cover, it is provided on request, as required by BEST WESTERN PREMIER standards and as you find in the directory present in the room.

We are proud you chose our BEST WESTERN PREMIER Hotel Sant’Elena and we are waiting for a future opportunity to better serve your lodging needs.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Rogelio Tornero
USA
15 Oct 2013
Very nice rooms, accommodations, services and superb staff. Very professional and very helpful front desk! Everyone performed beyond expectations!
9
Anonymous
USA
24 Sep 2013
A wonderful experience in every way! Lovely hotel!
10