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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

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Totale

8.4
Basato su
78 giudizi

Dettaglio punteggio

Qualità della camera: 8.8
Pulizia della camera: 8.8
Disponibilità dello staff: 8.8
Qualità della colazione: 8.5
Da raccomandare agli amici: 8.3
Valeria Vasta
Italy
18 Mar 2014
Ottimo soggiorno.Silenziosità e bellezza del luogo, Eccellente colazione. Camera confortevole. Nulla da eccepire.
10
Aman
India
11 Mar 2014
The overall stay was comfortable. The breakfast was good. Location is peaceful.
7
Anonymous
Germany
25 Feb 2014
Il cliente non ha lasciato un commento
10
Anonymous
France
25 Feb 2014
Il cliente non ha lasciato un commento
8
René Gatepin
France
25 Feb 2014
Je recommanderais l hotel a mes amis, j'ai hâte de revenir dans cet hôtel pour mon prochain séjour à Venise. Hotel très calme , station du vaporetto à proximité. loin de la foule de la place saint marco. petit bémol il manque une salle de jeu et de lecture.
9
Anonymous
UK
18 Feb 2014
Il cliente non ha lasciato un commento
8
Tony Matthews
Australia
16 Gen 2014
It was very good. Quite refreshing after staying at a number of other places in Italy. The position is very good being away from the crowds and in a peaceful surround. We will definitely come back here to stay again and recommend to others. It was a shame we only stayed one night. Booking the room online from Rome was not an issue. My initial credit card didn't process properly however there was no issue with the staff contacting me and keeping my room. I later managed to contact them & process it properly. Staff were very friendly & helpful.
10
Mehmood Bin Rashid
UK
16 Gen 2014
Amazing hotel quality rooms would love to stay there again
10
Karen McDonald
UK
14 Gen 2014
In our weeks stay, Our towels were changed much more often than we requested which was unnecessary. only a small point to help you. Your maids did an excellent job overall. We stayed 7 nights which we thoroughly enjoyed. Out room was very clean, comfortable, spacious and quiet. The only tiny point was we didn't realise quite how far we were from the centre, and walking this distance of 25 minutes 4 times daily, in addition to hours walking during the day became a tiny bit tiresome. Also the walk was incredibly dark and a bit poorly lit - it was winter after all. The music during morning breakfast repeated exactly the same every day, even at the same time! The very enthusiastic trumpet player screeching at 8.45am every morning almost tipped me over the edge - until I started to wait laughingly for the 'crescendo' nearer 9am every day, which was a blessed relief :) something a little more relaxing when one first gets up might be more appreciated? We appreciated the lovely toiletries, a bit of thought had been given here and they were better than the usual inexpensive fare.
8

Dear Mrs McDonald,

I would like to thank you for taking the time to answer to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey.We believe that guests’ comments are increasingly important to strengthen the quality of our services. 

First of all, I am very happy you appreciated your experience at our home: customer satisfaction is the main goal of our management.

Considering the great attention we pay in environmental policies, we take delight in hearing also our guests are so attentive to them, highlighting too many changes of towels.

Whereas, with regard to the music during the breakfast, we will certainly keep in mind your observation to improve the quality of the service we offer.

We are honored that you chose our BEST WESTERN PREMIER Hotel Sant’Elena, and we will continue to do our best to be worthy of your selection. We look forward to a future opportunity to better serve your lodging needs.

Sincerely,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Pascale
France
14 Gen 2014
Petit déjeune très riche mais beaucoup d'aliment sans trop de goût. Il est dommage que le plateau courtoisie ne soit pas plus visible dans la chambre et qu'il y ai des vieux sachets de thé et aucun sachet de tisane alors qu'il y en a plein au restaurant.
8
Geneviève
France
14 Gen 2014
Très contents du calme et de la liaison facile avec le centre (san marco) même le soir tard. Les enfants (ados) ont même pu rentrer seuls à l'hôtel dans la journée quand ils étaient fatigués. Besoin d'une meilleure signalisation indiquant l'hotel quand on arrive la 1ere fois en vaporetto à la station santa elena.
8
Eugenio D'Angelo
Italy
10 Gen 2014
Il cliente non ha lasciato un commento
10
Vanessa Deniau
France
09 Gen 2014
Merci beaucoup très bon sejour.
9
Anonymous
Germany
17 Dic 2013
Sehr gutes Hotel mit freundlichem Personal.
10
Yamar Baptista
Brasil
12 Dic 2013
Il cliente non ha lasciato un commento
6