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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

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Totale

8.6
Basato su
83 giudizi

Dettaglio punteggio

Qualità della camera: 8.6
Pulizia della camera: 8.6
Disponibilità dello staff: 8.8
Qualità della colazione: 8.5
Da raccomandare agli amici: 8.5
Eloïse
France
26 Nov 2013
Le cadre de l'hotel est idéal pour un week-end reposant et dépaysant. Le personnel est aimable et très accueillant à l'exception du personnel présent dans la salle de restauration. La chambre était très bien mais très salle. Des tonnes de poussiéres sous le lit, des meubles non dépoussiérés et un échantillon sur 2 vide dans la salle de bain. Pour un 4 étoiles la propreté est donc très médiocre et les murs pas très épais (nous avons entendu l'ecoulement des eaux dans les canalisations tout le long de notre séjour).
5

Dear Eloïse,

Thank you for your recent visit to our BEST WESTERN PREMIER Hotel Sant’Elena.  

We are glad for the appreciation you reserved to our front desk staff. It was a pleasure to serve you!

Concerning the room, we apologize for the inconveniences you pointed out but we would like to assure you that normally this is not our standard and for this reason we are investigating to understand the responsibilities.

Thank you for writing to us and we hope to see you soon in Venice!

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
UK
26 Nov 2013
We come every two years at the end of the biennale, and it's always a delight to return.
9
Elisabeth
Belgium
19 Nov 2013
Firstly, we do appreciate the fact that the hotel is in a quit surrounding, the rooms are clean, contemporary and in accordance of what you see on the internet site. Secondly: I would like to thank the staff of Hotel Sant'elena: I fell ill on the day we were to leave and we asked for the possibility of a small room to use before leaving for the airport, this was provided very kindly, which is a gesture we will not forget: this is our second stay at the hotel, but definitely not our last!
10
Wolf Lieser
Germany
18 Nov 2013
The rooms in the garden are not as nice as in the main building, - that was unexpected. Thank you for the bottle of sparkling wine, which we enjoyed!
7
Adelheid Ziemann
Germany
18 Nov 2013
Wir waren bereits viermal bei Ihnen und werden wieder kommen!
10
Jean Pierre F.
France
18 Nov 2013
Hotel parfait. Nous etions deja venus 3 fois. Situation tres agreable pour la Biennale et au calme. Il manque des porte serviettes dans la salle de bains.
10
Delcroix
France
06 Nov 2013
Il cliente non ha lasciato un commento
9
Corsica Frassu
France
06 Nov 2013
Hotel un peu exentré du centre touristique , mais cependant bien desservie par les transports, Avantage : permet d'être loin de la foule , mais problèmatique pour resortir le soir, pour diner car rien à proximité immédiate, obligé de reprendre le vaporetto . Décoration générale de l'hotel : un peu austère, dans les couloirs, (manque un peu de couleur ); les chambres sont agréables et de taille correcte ( suite junior ) - la salle de petit déjeuner est un peu étroite , surtout ne pas se mettre sur les tables à coté du buffet car les clients touchent votre chaise. bon et copieux petit déjeuner . J'ai apprécié mon séjour dans l'hotel mais si j'ai le choix avec un autre je réfléchirais quand meme avant de réserver.
9
Anonymous
Germany
06 Nov 2013
Il cliente non ha lasciato un commento
10
Jordi
Spain
06 Nov 2013
Bathroom had still dirty towels from the previous guests upon our arrival. Dust on the nightstand table upon arrival that was there until the day we left. Total inexistence of slippers in the room. Some lights in the room switched on and off intermitently.
7
Jef
France
04 Nov 2013
Il cliente non ha lasciato un commento
9
Ananda Sivaram
India
31 Ott 2013
Very satisfying and wonderful surroundings.
9
Maloup
Germany
29 Ott 2013
Sehr schöne Lage des Hotels, freundliches und qualifiziertes Personal - wir kommen gern wieder!
8
H. Tigges
Germany
24 Ott 2013
Wir kommen gerne wieder und werden das Hotel unseren Freunden empfehlen.
9
Keith Wright
UK
22 Ott 2013
Wonderful stay , lovely location. We were very happy with our stay and will be booking again for the 2015 biennale.
8