sono importanti per noi
The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.
Dear Mrs Mauree,
Thank you for taking the time to answer to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We believe that guests’ comments are increasingly important to strengthen the quality of our services.
We are sorry for the shoe issue, please accept our sincere apology.
We informed the Housekeeping Department and we are solving the issue with the help of our Housekeeping Manager.
Thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena: we will continue to do our best to be worthy of your selection. We are waiting for a future opportunity to better serve your lodging needs.
Customer Care BEST WESTERN PREMIER Hotel Sant’Elena