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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Комментарии наших гостей

 
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The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.

общий

8.6
На основании
83 отзывов

Составные части оценки

Quality of Guest Room: 8.6
Cleanliness of Guest Room: 8.6
Helpfulness of front desk staff: 8.8
Quality of breakfast: 8.5
Intent to Recommend: 8.5
Rita
Italy
16 Oct 2013
Da migliorare il Ristorante (varietà ,offerta , qualità, qualità/prezzo e comfort, pochi tavoli apparecchiati, i restanti già allestiti per la colazione).
9

Gentile Rita,

la ringraziamo per aver risposto al questionario on-line sul nostro BEST WESTERN PREMIER Hotel Sant’Elena. Siamo sempre pronti ad accogliere le osservazioni dei nostri ospiti.

Ci dispiace che il nostro ristorante non abbia soddisfatto le sue aspettative e per questo ci scusiamo.

Terremo sicuramente in considerazione il suo giudizio e la ringraziamo per averci  fatto conoscere la sua opinione.

Siamo lieti che lei ci abbia scelto per il suo soggiorno a Venezia e la aspettiamo presto per poterle dimostrare la qualità dei servizi da noi offerti.

Cordiali saluti,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Ruth
USA
16 Oct 2013
Would recommend it very highly. The whole experience was delightful. My only choice of hotel when back to Venice. Have been to Venice 3 times at other hotels and this time this hotel made it more special.
10
Rogelio Tornero
USA
15 Oct 2013
Very nice rooms, accommodations, services and superb staff. Very professional and very helpful front desk! Everyone performed beyond expectations!
9
Stephen Bull
France
15 Oct 2013
Il manquait une couverture que l'on a du demandé à l'accueil.
8

Dear Mr Bull,

thank you for leaving a comment on our BEST WESTERN PREMIER Hotel Sant’Elena. The considerations of our guests are very important for us.

First of all, we are glad your overall experience is positive.

Concerning the cover, it is provided on request, as required by BEST WESTERN PREMIER standards and as you find in the directory present in the room.

We are proud you chose our BEST WESTERN PREMIER Hotel Sant’Elena and we are waiting for a future opportunity to better serve your lodging needs.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
USA
24 Sep 2013
A wonderful experience in every way! Lovely hotel!
10
Anonymous
Canada
23 Sep 2013
The room was nice. Location a little far out. Mixed feeling of customer service, only one female front desk staff member rude and unhelpful. Asked to check in, after travelling 8 hours via train, and half hour on boat. No hello, no greeting, with attitude"yes?" Whilst the other staff members were helpful, shared 3 nearby restaurants, and assisted with booking for the boat transportation to the airport. On the other hand, when we lost the helpful map with nearby restaurants and asked the same tall female front desk, replied there was only one nearby. Which we had already visited, and were disappointed she was at the desk as we were there only 2 nights. Otherwise the room was clean and modern, and breakfast was wonderful. Dinner restaurant menu was limited. The blow dryer and kettle was not working. Overall experience was average.
5

Dear Guest from Canada,

Thank you for answering to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We are always ready to welcome  with open arms the opinions of our guests.

We are very sorry about the problems you found during your stay here, we apologize for the inconveniences.

With regard to the front-desk lady attitude, we regret she did not meet your expectations, even if we are very surprised because usually our staff is very appreciated by our guests.

We are glad you stayed at our hotel during your holiday in Venice and we hope you will come back soon to visit once more our home.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
France
20 Sep 2013
Il cliente non ha lasciato un commento
8
Anonymous
Switzerland
20 Sep 2013
The room was excellent, location nice (not too busy). Breakfast was varied, if slightly bland. Only real disappointment was cleaning: There were several hairs in the bath tub and toilet paper under the bed...
8

Dear Guest,

Thanks for completing our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. The observations of our guests are always welcomed.

First of all, we are very pleased to read that you appreciated our room and our breakfast.

Concerning the cleanliness of the room, we are sorry it did not fully reflect the standards that normally distinguish our hotel and service, please accept our apology.

Anyway, we would like to let you know that the housekeeping manager started internal investigation to ascertain the responsibilities and to face the problem.

We are honored you chose our home for your stay in Venice and we hope to see you soon to serve once more your lodging needs.

King regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
France
17 Sep 2013
TRES BIEN ON REVIENDRA.
9
Anonymous
Poland
16 Sep 2013
Il cliente non ha lasciato un commento
8
Rita Mazzocchi
Italy
16 Sep 2013
E' stata la nostra prima esperienza Best Western ed abbiamo molto apprezzato!!! Tutto molto piacevole e conforme alle aspettative. Contiamo di tornare al più presto.
8
Anonymous
France
10 Sep 2013
Très bien pour visiter la biennale. Un peu cher compte tenu de l'éloignement. Très bon petit déjeuner.
8
Anonymous
Israel
10 Sep 2013
It was really great!
10
Michael
Germany
06 Sep 2013
Il cliente non ha lasciato un commento
10
Bodil Brix Petersen
Denmark
04 Sep 2013
My husband and I enjoyed our stay at the hotel very much.
8